Safe and reliable
In case you shop at one of our member shops, you can be assured:
- Your payment transaction will be safe
- You'll know the company behind the webshop
- Your privacy will be guaranteed
- Independent dispute mediation is arranged
- The webshop will need to follow the rules according to our Keurmerk-code
- You will have the right to a 14 days 'cooldown period', instead of the regular 7 days
In other words, you will be able to shop in a safe, reliable and secure way.
Safe and reliable internet purchases
Launched in 2001, Webshop Trustmark is the number one quality mark and professional organisation for mail order companies and for companies who sell the majority of their products and services via the internet. Since its beginnings in the Netherlands and following sustained growth throughout Europe, Webshop Trustmark has become the most recognised quality mark in Europe. Webshop Trustmark member webshops are monitored by the independent Trustmark brand. Webshop Trustmark aims to protect consumers against unreliable online shopping and mail order companies.
Membership applications and complaints are considered by lawyers. In addition, shops are subject to period checks.
Webshop Trustmark (previously known as Webshop Keurmerk) was awarded excellent scores in a European study (http://ec.europa.eu/dgs/health_consumer/information_sources/docs/trust_mark_report_2013_en.pdf)
Being a reliable quality mark means:
- that the proprietor of the quality mark is the only one who decides who can show the label on a product or service.
- that the values promoted by the quality mark are clearly defined.
- that the criteria required for a product or service to be awarded the quality mark are clear.
- that the quality mark verifies that the product or service displaying the quality mark genuinely meets the relevant requirements.
- that all information regarding the quality mark is public and therefore easy for consumers to find.
If you are purchasing from a member online shop you can be sure that:
- Your payment is secure.
- You know which company you are purchasing from.
- Your privacy is protected.
- There is an independent disputes service.
- The webshop must comply with the Trustmark's Code of conduct.
- You have a cooling off period of 14 days instead of the 7 day legal minimum.
In other words, you can make your internet purchases safely and with full confidence.